Return Policy and Shipping Info


SHIPPING

A few things to note:

Please allow 1-2 business days to process your orders (time required to prepare your order for shipment). Our standard shipping for domestic orders is 5-7 business days and 7-14 business days for international orders. 

Orders must be placed by 12:30 EST to ship out same day for next day shipping.

Items may be shipped in separate boxes with no additional shipping charges.

Please note that there will be no shipping on weekends and Holidays.

 

NO REFUNDS – NO EXCEPTIONS

WE WILL ISSUE ONLY STORE CREDITS FOR iNowacollections.com

  • Email: inowacollections@gmail.com with your name and order number to begin the exchange and store credit process.
  • All purchases are non-refundable.

RETURNS FOR STORE CREDITS MUST MEET THESE REQUIREMENTS:

  • Merchandise must be returned within 14 days of receipt.
  • Merchandise must be unworn and unwashed. We cannot accept returns of items that have been damaged, worn, or soiled, and clothing tags must still be intact. Items must be in a condition suitable for resale.
  • Any merchandise marked “Final Sale” cannot be returned.
  • Non-returnable merchandise includes sale products or anything purchased with a discount code, and swimwear. 
  • The customer is responsible for shipping fees to send the order back to iNowacollections. 
  • Shipping fees are not refundable and for re-shipping for re-exchanges.
  • iNowacollections diligently inspect all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
  • Store Credit is valid only at iNowacollections.com 

WHEN MAKING A RETURN:

  • Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with tags attached.
  • Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can’t send the invoice, just include your order number, billing name & address, and reason on a piece of paper with your return.
  • State the “Reason for Return” on the back of your invoice.
  • Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.

RETURN PROCESSING TIME

  • Upon receipt of your package, your return for a store credit will be processed within 3-5 business days. You will be notified via email once your return has been processed.
  • All orders take 1-2 business days to be shipped.